Refund policy

At Mivera Jewel, we carefully pack and inspect our imitation jewellery before dispatch.

Return Eligibility

• Returns are accepted only for products that arrive damaged.

• Customers must report the damage within 7 days of receiving the order.

• A clear and continuous unboxing video is compulsory for any damage-related return request.

• The video must clearly show the unopened package, the opening process, and the damaged product.

• Customers must email the unboxing video, order number, and clear photographs of the damage to miverajewel@gmail.com.

• Our team will review the evidence and confirm whether the product qualifies for a return.

Non-Returnable Products

• Products that are not damaged are not eligible for return.

• Returns due to a change of mind, personal preference, or dissatisfaction with the style are not accepted.

• Damage claims without the required unboxing video may not be accepted.

Important: A return request must be submitted within 7 days of delivery. Requests submitted after this period may not be accepted.

Exchange Policy

At Mivera Jewel, we offer size exchanges subject to eligibility and product availability.

Size Exchange

• Customers may request a size exchange within 7 days of receiving the product.

• The product must be unused, unworn, undamaged, and returned in its original packaging.

• The product must include all original tags and accessories, where applicable.

• Customers must email their order number and exchange request to miverajewel@gmail.com.

• Size exchanges are subject to the availability of the requested size.

• The exchange must be approved by our team before the product is sent back.

Important Conditions

• An exchange is not guaranteed until it has been approved.

• Products showing signs of wear, misuse, or customer-caused damage may not qualify.

• The compulsory unboxing video requirement applies to damage-related claims.

Please contact our support team before sending any product back.

Refund Policy

At Mivera Jewel, we follow a strict no-refund policy.

• Refunds are not available for change-of-mind requests, personal preferences, or non-damaged products.

• Products that are not eligible for return will not qualify for a refund.

• For products reported as damaged, customers must provide the compulsory unboxing video within 7 days of delivery.

• Our team will review the damage claim and determine the appropriate resolution under the Return Policy.

• An approved damage claim does not automatically guarantee a cash refund.

Where a refund is legally required, it will be handled in accordance with applicable law.

For refund-related queries, email miverajewel@gmail.com.